Returns & Exchanges
Order Modifications & Discounts:
- Once an order is placed, it cannot be modified or canceled.
- Coupon codes must be applied during the time of purchase.
- Limited time offers are valid only during their specified time period.
- Items may be delivered in multiple packages.
- Our products are shipped from various warehouses in the USA and China.
- If you're not satisfied with the size or quality of your items, you can request a return within 14 days from the item's delivery date.
- Returns are subject to our evaluation. Our Customer Service team is here to help you navigate this process.
- After 14 days from product receipt, returns or exchanges are not accepted.
Starting a Return:
- Start your return process by emailing firstname.lastname@example.org .
- Items must be unused, in their original condition, and accompanied by the original packaging.
- A receipt or proof of purchase is mandatory for processing your return.
- Please refrain from sending your purchase directly to the manufacturer.
- Store Credit: Upon receiving and inspecting your return, we'll notify you via email about the status. If approved, you'll receive a store credit, valid for 60 days, with no restocking fee.
- Original Payment Method: If you prefer a refund to your original payment method, a 20% restocking fee will be deducted. However, if you opt for store credit instead, this fee is waived.
Sale Items & Shipping:
- Only regular-priced items are eligible for returns. Sale items are final.
- We do not provide free return shipping. Remember to include a tracking number for your return. Shipping costs are not refundable.
Thank you for shopping with us! We strive to ensure you have a smooth and pleasant experience.